Financial

Redesign and integration of internal audit groups following take-over of national consumer bank. Reorganization and integration of checking and credit card fraud control groups. Total savings approached $1.3 million.

Development of migration strategy to combine Correspondence and Telecare departments into a unified Customer Service Group; development of training plan supporting migration. Annual savings approached $2.5 million.

Restructuring of checking account and credit card application areas from product type to three functional areas for all products.

Development of end-user training for system and product knowledge. Annual savings exceeded $250,000.

Health Care

Analysis of Admissions / ER Admissions leading to project for elapsed-time reduction of bed assignment / patient placement.

Redesign of Special Claims Processing (surgical, DME, etc.) area resulting in elimination of chronic problem of aged claims greater than 30 days. Annual savings of $75,000.

Manufacturing

Redesign of assembly lines including line balancing and space reduction. Annual savings exceeded $350,000.