Health Care

Needs analysis of end users and new Patient Management System for a large New York City hospital. Analysis results were basis for end user training prior to system conversion.

Conceptual design of a CD-ROM to introduce a major new provider service to a PPO’s staff and management team.

Utilities

End-user systems training for a major object oriented utility system. Training for this large system (containing 17 subsystems) includes character-based and GUI-based systems.

Asset Management / Insurance

ERISA compliance fundamentals for an insurance company’s asset management group. Provided management and staff with a primer on issues in the highly regulated retirement benefit investment business.

Computer-based systems training for a sales / underwriting group. Designed to train and test sales / underwriting professionals in system use of a PC-based system of direct entry while on the telephone with customer.

Consulting

Self-study of Lotus Notes data-base functions for reuse of intellectual capital in a global systems integration consulting environment.

Initial curriculum plan for Big Six change management program, supporting the firm’s MIS consulting practice. Curriculum addressed new staff through partner.

Instructor-led training support for a Big Six South American tax program of Continuing Tax Services. Training detailed retainer-based service program to South American partners and managers.